Refund Policy

1. Introduction

At Skyxaronvyhriz, we are committed to customer satisfaction. This Refund Policy outlines our procedures for returns, refunds, and exchanges for Cardiolume products purchased through our website skyxaronvyhriz.ddd.

This policy is in addition to your statutory rights under the Consumer Guarantees Act 1993 (New Zealand) and other applicable consumer protection laws, which cannot be excluded or limited.

2. Statutory Rights

Under New Zealand law, you have certain rights that this policy does not affect:

• Products must be of acceptable quality
• Products must be fit for their intended purpose
• Products must match their description
• You have the right to a remedy if products fail to meet these guarantees

Where required by law, remedies may include repair, replacement, refund, or other statutory relief.

3. Return Eligibility

3.1 Standard Returns

You may return Cardiolume products for a refund or exchange within 30 days of delivery if:

• The product is unopened and in its original sealed packaging
• The product is in resalable condition
• You have proof of purchase (order confirmation or receipt)
• The return is initiated within the 30-day return window

3.2 Damaged or Defective Products

If you receive a product that is damaged during shipping or has a manufacturing defect, please contact us within 7 days of delivery. We will:

• Provide a full refund, or
• Send a replacement at no additional cost

We may request photos of the damaged product to process your claim.

3.3 Wrong Product Received

If you receive an incorrect product, please contact us within 7 days. We will arrange for the correct product to be sent and provide a prepaid return label for the incorrect item.

4. Non-Returnable Items

The following items cannot be returned:

• Products that have been opened or used
• Products without proof of purchase
• Products with broken seals (unless defective)
• Products returned after the 30-day return window (except where statutory rights apply)

Note: These limitations do not apply to defective products or where your statutory rights provide otherwise.

5. How to Request a Return

5.1 Contact Us

To initiate a return, please contact us with the following information:

• Your order number
• The reason for the return
• Photos of the product (if applicable)
• Whether you prefer a refund or exchange

5.2 Return Authorization

Once we receive your return request, we will:

1. Review your request within 2 business days
2. Send you a return authorization and instructions
3. Provide a return shipping address

Please do not return products without first obtaining authorization.

5.3 Return Shipping

For standard returns (change of mind), you are responsible for return shipping costs. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.

For defective, damaged, or incorrectly shipped products, we will cover the return shipping costs or provide a prepaid return label.

6. Refund Process

6.1 Inspection

Once we receive your returned product, we will inspect it within 5 business days. We will notify you of the outcome by email.

6.2 Approved Refunds

If your return is approved, the refund will be processed as follows:

• Refunds will be credited to your original payment method
• Processing time is typically 5-10 business days
• Additional time may be required by your bank or payment provider

6.3 Refund Amount

• Product price will be refunded in full
• Original shipping costs are non-refundable (unless the return is due to our error)
• Return shipping costs paid by the customer are non-refundable (for standard returns)

6.4 Partial Refunds

In some cases, a partial refund may be granted:

• Products with obvious signs of use or damage not disclosed
• Products returned more than 30 days after delivery (where statutory rights apply)
• Products missing components or packaging

7. Exchanges

If you wish to exchange a product rather than receive a refund, please indicate this in your return request. Exchanges are subject to product availability. If the requested product is unavailable, we will process a refund instead.

8. Order Cancellation

8.1 Before Shipping

If you wish to cancel your order before it has been shipped, please contact us immediately. We will try to accommodate your request, though we cannot guarantee cancellation once processing has begun.

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank account or payment statement again
2. Contact your payment provider, as processing times vary
3. If you still have not received your refund, contact us

10. Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis, at our sole discretion. Any exception granted in one instance does not obligate us to make the same exception in other instances.

Nothing in this section limits your non-excludable rights under New Zealand consumer law.

11. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. The policy in effect at the time of your purchase will apply to that transaction.

12. Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact us:

We aim to respond to all inquiries within 2 business days.